Return Policy
At Innovative, we strive to provide you with a seamless and enjoyable shopping experience. We understand that there may be instances where you may need to return a product, and we want to make this process as straightforward as possible. Please take a moment to review our return policy:
1. Eligibility for Returns:
- Products must be unused, in their original condition, and with all tags and packaging intact.
- Returns must be initiated within 7 days from the date of delivery.
2. How to Initiate a Return:
- Log in to your account on our website.
- Navigate to the “Order History” section.
- Select the order containing the item you wish to return.
- Follow the instructions to initiate the return process.
3. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping method for your return.
4. Refund Process:
- Once we receive your returned item and inspect it, we will process the refund within [X] business days.
- Refunds will be issued to the original payment method.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team within 2 days of receiving the product for assistance.
6. Return Address: Innovative Custom Engineering, N62W22632 Village Dr, Sussex, WI 53089
7. Contact Information:
- Customer Service Email: [email protected]
By shopping with us, you agree to abide by this return policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team. Thank you for choosing Innovative Custom Engineering!